Search found 86 matches

by johnmc
Mon Jul 04, 2011 8:47 pm
Forum: i2M musicport™ Support
Topic: Can I use the i2M woithout the software? OSX
Replies: 6
Views: 7506

Re: Can I use the i2M woithout the software? OSX

Hi,

The editor software is for Intel Mac only.

John.
by johnmc
Sun Jun 19, 2011 6:58 pm
Forum: i2M musicport™ Support
Topic: i2M sound of guitar
Replies: 4
Views: 5098

Re: i2M sound of guitar

Hi, what type of computer and software are you using with the i2M?

John.
by johnmc
Fri Jun 17, 2011 8:08 am
Forum: i2M musicport™ Support
Topic: i2M always triggers a semitone below! Help!!
Replies: 8
Views: 8616

Re: i2M always triggers a semitone below! Help!!

Sorry - you're right.. I did misread them! Are you running in chromatic or non-chromatic mode?

It sounds like a tuning issue, but if it does it on all notes then maybe something else is not right. Can you send us a recording/MIDI file and we'll take a look?
by johnmc
Wed Jun 15, 2011 4:06 pm
Forum: i2M musicport™ Support
Topic: Garageband does not recognize i2M musicport
Replies: 1
Views: 3408

Re: Garageband does not recognize i2M musicport

Hi,

You shouldn't need any driver for the i2M in OSX. We use the i2M with GarageBand all the time. If you run the Audio Midi Setup utility, does it appear there? Is the LED on the i2M green (or orange) when it is connected?

John.
by johnmc
Wed Jun 15, 2011 4:01 pm
Forum: i2M musicport™ Support
Topic: i2M always triggers a semitone below! Help!!
Replies: 8
Views: 8616

Re: i2M always triggers a semitone below! Help!!

Hi Eddie,

Can you record the audio and MIDI together? This way we can run the audio through our analysis code to see if there's a reason the i2M thinks the initial attack of the note is an octave too low. Please email your files to support@sonuus.com.

John.
by johnmc
Wed Jun 15, 2011 8:09 am
Forum: i2M musicport™ Support
Topic: i2M always triggers a semitone below! Help!!
Replies: 8
Views: 8616

Re: i2M always triggers a semitone below! Help!!

Hi Eddie, Are you saying you get a small 'glitch an octave below before the note jumps to the correct one? Does it do this across the complete range of the bass? Does it make any difference whether you set the unit into 4-string/5-string or guitar mode? Could you record the audio/MIDI output of the ...
by johnmc
Tue Jun 14, 2011 9:23 pm
Forum: i2M musicport™ Support
Topic: mac crashes on usb plugin
Replies: 4
Views: 5585

Re: mac crashes on usb plugin

See viewtopic.php?f=19&t=444&start=10#p1090 for instructions on updating.
by johnmc
Tue Jun 14, 2011 9:22 pm
Forum: i2M musicport™ Support
Topic: mac crashes on usb plugin
Replies: 4
Views: 5585

Re: mac crashes on usb plugin

That is very strange. It may be you have a faulty i2M. Do you have access to another computer to try it on? One other thing worth trying - hold down the button on the i2M and connect to your Mac - does this also crash the Mac? You should see the LED on the i2M flash red to indicate it is in update m...
by johnmc
Fri May 13, 2011 8:35 am
Forum: i2M musicport™ Support
Topic: Firewire question
Replies: 3
Views: 4890

Re: Firewire question

I presume you have a USB port on your Macbook. That's all you need to connect an i2M. There is no benefit to converting from firewire to USB.
by johnmc
Sun May 01, 2011 6:55 pm
Forum: i2M musicport™ Support
Topic: Mac OSX 10.6: unusable
Replies: 15
Views: 15288

Re: Mac OSX 10.6: unusable

Are you able to send us a crash log from the Mac?