Er4 error code

For the Voluum™ Digitally-Controlled Analogue Volume Effects Pedal

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mardamitaly
Posts: 1
Joined: Sat Dec 30, 2017 6:33 pm

Er4 error code

Post by mardamitaly »

Hi All, today, powering my voluum I got "Er4" error code.
The voluum doesn't work anymore. It always stay in true bypass mode.

I kindly ask to Sonuus people to help me to solve the problem.
Any suggestion? Anyone can help me?

Thanks in advance.
Best Regards,
Marcello

P.S. My Voluum is already updated to the latest fw 1.5.01 (since the first day of use, about 5 month ago).
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james
Site Admin
Posts: 1866
Joined: Fri Jun 06, 2008 8:12 pm

Re: Er4 error code

Post by james »

Hello Marcello,

I'm sorry to hear you are having a problem with your Voluum. This error code, combined with what you describe suggests there is a problem with the power supply for the analogue PCB in the Voluum.

I also received the email you sent, so I will reply to that and ask for your details so we can resolve this quickly for you.

James
smit
Posts: 1
Joined: Sun May 12, 2019 9:05 am

Re: Er4 error code

Post by smit »

Hi, I aso have the same issue (er4 under 1.5.01)
Please let me know what to do...This is the first time to use Voluum so hope this is not hardware problem....

Thanks,
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