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G2M not sending note info

Posted: Sun Dec 11, 2016 10:05 pm
by DrLoHertz
Hello,

I have enjoyed using the G2M so much I purchased a second one to have as a spare. The new one is not behaving properly. When I plug in the MIDI cable and the instrument to the "in" jack, the MIDI light comes on and stays on (on my first G2M the MIDI light only cones on when I play a note). When I play a note, I hear a low note from the synth that does not change, regardless of what note I play. I'm using the same settings I used on the first G2M. Am I missing something?

Re: G2M not sending note info

Posted: Mon Dec 12, 2016 9:41 am
by james
It does sounds like the second G2M has a problem.

Do you get the same problem if you don't connect the MIDI cable?

How is it powered - you don't have a low battery or bad PSU? If using a PSU, I assume you are using the same one for both G2Ms.

Re: G2M not sending note info

Posted: Tue Dec 20, 2016 10:00 pm
by DrLoHertz
James,

Thank you for your response.

I do have fresh batteries in both G2Ms.

On the new G2M (#1201795) when no MIDI cable is plugged into the G2M, and I plug a cable into the "IN" with no MIDI cable, the POWER LED comes on full and the MIDI LED comes on, very faintly. With both the MIDI cable plugged in and and a cable plugged nto the "IN", the MIDI LED comes on full and stays on.

Re: G2M not sending note info

Posted: Thu Dec 22, 2016 7:58 pm
by james
Please send me a PM with the details of where and when you bought the new G2M and we will arrange to send you a replacement.